KidWise Inflatables FAQS
What material are your inflatables made of?
- Denier Nylon Fabric. They are double and triple stitched in designated areas.
What is the warranty on inflatables?- Our inflatables have a 30-day manufacturers warranty. Because this us a fabric product any manufacturers defect will be present immediately. If there is a defect upon opening or within the 30 day window. Please contact us directly.
What is the shipping time?
- All ground orders are shipped within 1-2 business days. These items ship via Fedex Ground shipping and can take anywhere between 1-6 days to get to you.
We offer expedited shipping for an additional cost.
Are you the manufacturer?
- Yes, we are the manufacturer of all KidWise Inflatables.
Can you repair a Inflatable if something were to happen?
- In most cases, yes. We sell tear aid patches that will create a permanent repair. These patches can be used on holes not on a seam. If the hole is on a seam, you can use wax thread and a hook needle to repair the hole. Please call us for any additional question you may have regarding repairs.
Do you sell used units?
- We sell a variety of like-new units. These inflatables are inspected upon arrival and given a A-C rating. We only sell A & B rated units. The product is then inspected once more prior to shipping.
Congo Play FAQs
What are the playsets made of?
- Congo Playsets are made from Woodguard Lumber, which is a polymer-coated treated southern yellow pine.
How are they shipped?
- Playsets are shipped via freight truck on 1-2 pallets. These pallets contain 4-8 boxes per pallet. We package them in 8ft long boxes, which can be moved off the pallet with 2 people.
The shipping is a curbside liftgate delivery. This means the delivery driver is responsible for unloading the freight via liftgate and placing the pallet(s) to the nearest point to them on the curb/end of driveway. If you would like threshold or white glove delivery, please contact us.
What is the warranty?
- The lumber has a 10 year manufacturers warranty. All other components/parts have a 1 year limited warranty.