Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. Your purchase will be refunded less the actual costs of shipping. Shipping is not a refundable expense. If you have opened and used an item and are unhappy with your purchase you may call us within 7 days for a return authorization. In the case of opened or used items a 20% restocking fee will also apply. Restocking fees are necessary because opened items cannot be sold as new and have to be sold off as used goods. Please be sure of your purchase to avoid unnecessary fees.

To start a return, you can contact us at service@kidwiseusa.com . If your return is accepted, we’ll send you a return shipping label (both shipping costs will be deducted from your refund), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@kidwiseusa.com.

Cancellations

We offer 24-hour worry-free cancellations as long as the order has not already been processed. Once the order is processed we are no longer able to cancel your order. In this case, the item will need to be returned to us and is subject to a Return/Refund Policy. If the item has not been processed within the 24 hours, your order can be cancelled upon request. 

After 24 hours, all cancellations are subject to a 4% non-refundable Shopify Payments fee. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on warehouse deal open-box items, used or final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus shipping costs & a 20% restocking fee if the item was used or opened). Please remember it can take some time for your bank or credit card company to process and post the refund too. We reserve the right to refuse refunds for ineligible returns such as a used item.