Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging (freight shipments must still be palletized.) You’ll also need the receipt or proof of purchase. Your purchase will be refunded less the original and return shipping costs, 20% restocking fee, and a non-refundable 4% Shopify Fee. Shipping is not a refundable expense. Restocking fees are necessary because opened items cannot be sold as new and have to be sold off as used goods. Please be sure of your purchase to avoid unnecessary fees.

If you have opened-box or used item and are unhappy with your purchase you may call us within 7 days for a return authorization. In the case of opened or used items, fees will also apply. Restocking fees are necessary because opened items cannot be sold as new and have to be sold off as used goods. Please be sure of your purchase to avoid unnecessary fees.

To start a return, you can contact us at service@kidwiseusa.com or log in to your account. If your retuor you may create one yourself (both shipping costs will be deducted from your refund), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@kidwiseusa.com.

Cancellations

We offer 24-hour cancellations as long as the order has not already been processed. Once the order is processed, we are no longer able to cancel your order. In this case, the item will need to be returned to us and is subject to a Return/Refund Policy. If the item has not been processed within 24 hours, your order can be canceled upon request. 

All cancellations are subject to a 4% non-refundable Shopify Payments fee. This is a non-refundable expense. Please be sure of your purchase before checking out. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you are receiving a freight delivery, you must sign the delivery receipt as received in full, which means you need to check the piece count and ensure that all peices all accounted for when removed from the truck. Any pieces unaccounted for will be your responsibility to claim with the freight company. 

Slide Deliveries: Please open the bag the slide is delivered in and check for damage before signing for the package. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on warehouse deal open-box items, used or final sale items, or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus shipping costs, 20% restocking fee, and the non-refundable 4% Shopify fee.)  Please remember it can take some time for your bank or credit card company to process and post the refund too. We reserve the right to refuse refunds for ineligible returns such as a used opened or no longer palletized items.